WHAT CUSTOMERS HAVE TO SAY ABOUT WOODFIN

Dear Woodfin:

We had such a positive customer service experience with Woodfin’s Scott Rock on Thursday, June 15 that I felt compelled to write a brief message to commend him.

Scott was courteous, patient and very thorough in conducting our bi-annual HVAC inspection. He exceeded our every expectation. In other words, he was a credit to the Woodfin team.

It’s so rare these days to received such exceptional customer service that I just wanted to let you know about Scott.

Sincerely,

Jeff H.
Glen Allen, VA.

To the Managers of Woodfin,

It is my pleasure to write a short note to you; Thanking you for the exemplary service you provide. I'm not motivated very often these days to do this, but want to add my name to the long list of people who sing your praises.

Since I bought my house on Park, I have had approximately four or five visits from your technicians. Each seemed happy to be here (even in dreadfully hot or cold weather). They are friendly, professional, and get the job well done in an efficient manner without cutting corners and are willing to answer my questions. Since my experiences have been so consistent from the person who answers the telephone to the person who leaves my home in better shape than when they arrive, I have to believe there are very good people in management.

It feels very nice to believe that you will keep up the good work.

Sincerely Juliet

My compliments to Woodfin for your wonderful employees! From your receptionist to the employees who installed my generator, the service was exemplary and that is not the norm now…

The men who installed the generator were very cordial and walked me through the whole process.

I thank you again and will continue to contact you for any services I need.

Patty K.

Dear Matthew,

Thank you for your thoroughness, workmanship, and professionalism. Your work ethic, dedication to serving your clients, and pride in performing an exceptional repair is truly appreciated.

From someone who has been conversing with more problems than I care to admit lately, you certainly stand out among the top. Woodfin should be grateful to have you.

Thanks again,

Mary & Debby J.

Unable to respond by cell for your review, comments - Dante and Anthony were so helpful, professional and the attention to the task at hand "spot on". Thank you.

Sincerely,

Archer T.

My compliments to Woodfin for your wonderful employees! From your receptionist to the employees who installed my generator. The service was exemplary and that is not the norm now.

The men who installed the generator were very cordial and walked me through the whole process.

I thank you again and will continue to contact you for any services I need.

Sincerely,

Patty K.

I was so very impressed and pleased with Rodney's visit for our problem. He was kind and professional. After he had explained the problem and repair with me, my ill husband came from his bedroom. Rodney knelt by Jerry and explained al to him. That was so very considerate and unexpected.

What a gracious response to us while experiencing a very difficult time.

Thank you for special services to us - timely and rendered by a very special serviceman.

M. Brown

Debbie I am enclosing my Electric Bill for this month only because I am so excited that it is back to normal after the repairs done by Mr. Wesley Puckett of your team.

I frankly was dreading the arrival of this month’s billing as the past two months were whoppers!!! Just want to say how much I appreciate the work by the Woodfin Team! And if you happen to see Wesley thank him for me. Glad I found you instead of calling American Home Shield which I have a contract with.

Sincerely,

Ann R.

Woodfin Team...

Brayden Spade - Heat Pump AC
Gene Hunt - Plumbing
Corbyne Stiff - Electrical

I am not computer savvy, so I hope this little note will do.

My thanks and appreciation to all of you. On Thursday morning, January 20th, these young men came in and did an all-home inspection. They were polite, had wonderful attitudes, very knowledgeable and genuine. I enjoyed working with each of them. My questions were answered, they took time to explain, and gathered information for projects that I needed to address at a later date. They represented themselves and Woodfin very well. They are super guys. They are proud of themselves and the company they work for and Woodfin is fortunate to have them.

My thanks and appreciation again to a great team who took very good care of me and met all my needs.

Mary Jane B.

Customer Service

We are writing this to express our appreciation for several members of the Woodfin Staff.

Last month we had a whole house generator installed in Chesterfield VA.

The six person crew that did the install from the tank delivery, trenching, positioning the generator, the electrical, and electrical box replacement was some of the finest people my wife and I have ever had working at our residence. They were here two full days and their attitude was great. Their manners, knowledge of the product when we asked questions and the overall friendliness was to say the least, outstanding.

Would you please convey our sincere thank you to the following Woodfin personnel:

Dalton S.
Tanner M.
Zack B.
Matt L.
Tyler K.
Iza V.

I do hope that I have the names correct if by chance not, please accept my apology.

Once again thank you for employing such outstanding young people.

Doug and Betty M.

Review from BBB

We had our AC go out his past week. What seemed like a minor problem initially, grew in magnitude with each diagnostic.. The bad news was that we were without AC for 2 days. It started with just a routine diagnostic that found we had a leak. But the tech on call that night could not pressurize the system to find it(besides, Isaias was upon us). So the next day Daniel came out to find the leak. It did not take him long. I will say I hate long faces as they are never good news. The Compressor was fried. He could not replace it as he did not have the parts and the unit was still under warranty so they had to dig that stuff up. The next morning, "Chris" called with the estimate and said they could repair it that day. I told him do it! Daniel came back out that afternoon, and replaced the compressor. But the unit would not start. Apparently the circuit board had also been fried! So Chris told him to run out to Powhatan and get a new one and replace it. He did, but then another long face! The sensors were also fried! It was too late to get them that day, so he bypassed the sensors (basically making the unit an AC Only unit - like we cred about heat in this weather?), so Chris would be calling again in the morning. But at least we had cooling. Due to the Pandemic, I have been working from home for the past 5 months. And it was not pleasant having to go outside to cool off those 2 days! But Daniel and Chris hung in there and made sure we had air, and the sensors were replaced the following day. I just switched to Woodfin a year ago due to a very bad situation with my previous HVAC company. And they more than proved the wisdom of my move this week! I owe a lot to Chris and Daniel and their determination to get us back in cooling! I cannot rate them high enough to let them know how much we appreciate their efforts. Thanks Woodfin for hiring such great people. And thanks Chris and Daniel for going the extra mile!

George C.
August 8, 2020

Review from Google

Matt (19) T. was punctual, polite, knowledgeable, proficient and explained benefits of replacing capacitor clearly and concisely. He is customer service oriented and I highly recommend him to anyone needing a/c services. Thanks, Matt. Drake (38) E - completely satisfied with the services received. He was punctual, pleasant, knowledgeable, neat, and customer service oriented. Job well done! Adam (215) K - Performed our annual electrical inspection. Checked electrical panel, outlets, smoke detectors, water heater, etc. Provided us with checklist of his review. Everythings was A-OK. Recommended full-house surge protector but we declined. Adam was congenial, thorough, neat, knowledgeable, and detail orientented. We are satisfied with this inspection. Anthony (303) G - Performed our annual plumbing inspection. He thoroughly performed all tasks associated with this inspection. He was neat, pleasant, detailed. customer service oriented and knowledgeable. He installed the proper clip to the sink sprayer hose to alleviate our recurring issue with it becoming detached. In addition, he recommended Bio-Clean to prevent clogged drains. He ordered the Bio-Clean since none was currently in stock and left us a brochure detailing the use and efficacy of this product. Definitely went above and beyond on this service call. 2/11/2020 Requested a Service Call for what appeared to be a water leak from our Air Handler. Due to our age and mobility issues, we are unable to climb to the attic area. Service Rep stopped by, went up to check the area, and informed us that the problem was a roof leak. Not what we were hoping to hear! He also said that he removed the soaked insulation and placed it on boards so that it would not collapse. He showed us a picture that shows as small hole through the wooden roof slats which could be the result of last week's high winds. He was extremely courteous, considerate, and took his time checking out the system to be certain that no problems existed with the unit. Another good reason to invest in Woodfin's Home Protection Plan. They show up PDQ when unexpected issues turn up and, either fix the problem, or provide details needed to get the job done. That's why we've been customers for over 30 years! Thanks, Woodfin.

Curtis & Lorraine T.
February 12, 2020

Dear Robert Snyder,

Woodfin installed a whole house generator on my property. I want to tell you the crew you sent to my house to do the work – all of the guys and girl were so very courteous, respectful, polite and well mannered.

I hope I didn’t do this wrong but I want to thank Billie. He was the tech supervisor, not only did he supervise but help fill in the ditch, patch my brick walls (I must say beautifully) and checked out the work.

Zack was the head electrician and he had to install a new breaker box and all new breakers with the help of his guys and Sierra. They did a wonderful job.

Lucas was the plumber and installer of outside units and everything is perfectly straight and neat. Lucas and his team put soil in the ditch, planted grass seed and straw. A job well done.

Tim the “finisher” explained the system to me, making sure the generator ran and made sure everything checked out. Each of these teams had other people helping and they need to be congratulated also.

The ladies that answered the phone were so very helpful and kind I think Mattie and Ann were their names. I think it is important to say a job well done. I appreciate all the time they took with me to answer my many questions. Thank you so much. Happy Thanksgiving.

Mary
December 13, 2019

The Lord sees your needs and sends you just the right person(s) when you need them the most.

On 10/2/19, I was in my home around 9:45PM when my alarm announced that the shed door was open. Thinking back to the last time this happened, when it turned out to be just a case of the wind shaking the shed doors so hard, it broke the connections on the security sensors. So, recalling this incident, I grabbed my flashlight and headed out the back door, thinking I would just re-secure the doors and head back into the house. As I stepped outside the fenced area surrounding my patio, I lifted my flashlight and shinned it on the shed doors. The right hand door was about half way open, and in a split second, I witnessed a slight, short person step out of my shed and slip around the side of the shed, disappearing from sight. I yelled at the person, “GET OUT”, turned and headed back into the house, locked the door, reset the alarm and called 911 to advise of an intruder in my back yard. While on the phone with a dispatcher, I was watching out the dining room window, hoping to see the patrol car enter the alley behind my house, I noticed 2 small beams of light, pointed downward, scanning my back yard. I asked the dispatcher if the officers had arrived yet, she replied they had not. Just then, 1 of the persons walking around my yard, holding the flashlights, lifted the flashlight, shining it directly into my face. I informed the dispatcher of this, she advised me to step away from the window and stayed on the phone with me until the officers arrived. By this time, the person(s) in my yard were gone. They took a report, examined the shed with me, making note of missing padlock and broken hasp lock on the shed door. The following day, I called my security folks, (Diane Dodson form Woodfin) and arranged a meeting at the house, to discuss additional outdoor lights and 1 more camera for the back yard.

A few short days later, I noticed what I thought to be mouse droppings under my kitchen sink and in the pantry. I reached out to the company which does my pest control, and Tony came to the house, confirmed that what I was seeing were indeed mouse droppings. He pulled out my stove from the wall, placed traps under my stove (Tony says mice will seek out a warm spot) and in the cupboard below my sink, and he then sprayed the outside of my house with repellant. I began to notice an odd, chemical smell, which I attributed to the outside spraying. At no point in time, did I recognize the odor as being a “rotten egg smell”. But, I freely admit, I DO NOT have a great sense of smell.

On 10/12/19, Diane and Justin from Woodfin arrived to discuss the enhanced security measures I needed. The moment Diane & Justin stepped thru the front door, Diane declared she smelled a gas leak !! Diane & Justin quickly opened doors & windows, and Diane called a plumber, insisting that he work me into his busy Saturday schedule. We then sat down to discuss the new security measures I needed. After Diane & Justin left, a short while later, Anthony, the Woodfin plumber arrived and quickly, determined the source of the gas leak to be an ancient (30 years plus was Anthony’s guess) shut off valve at the back of my stove. After a short while, Anthony had my gas leak situation resolved, presented me with what I considered to be an extremely reasonable statement, considering it had been a rush job and on a Saturday, no less.

So, to sum it all up, Diane, Justin and Anthony are my real life heroes. Had it not been for their caring nature and efficient work ethic, I may not have been around to write this email to let you know what outstanding people Woodfin employs.

From the depths of my heart, THANK YOU !!

Respectfully,

Kimmie W.
Henrico, VA
October 16,2019

Dear Woodfin:

We recently replaced (2) Heat Pumps and (1) Gas Finance with your company. When first realized that we needed all new equipment in our 18-year-old house, it was very unsettling. As one would expect, I reached out to several HVAC companies for consultation and quotes. When I met with our Comfort Advisor, Daren Lancaster, I was put at ease. I was impressed with Daren's expertise and ability to relate our needs in such a difficult situation for us. Daren was also very responsive when I later had questions.

After we ultimately went with Woodfin, our next potential stress area was the major disruption this project would entail. Everything Daren told us about the installation was true. The work was performed efficiently and neatly.

Our technicians, Anthony Wiggins and James Weber were fantastic. They were very attentive to our needs (e.g. not having heat for periods of time!) and were very professional in their job execution. They showed us everything about the new system, thermostats, etc. Nothing short of remarkable in these days where Customer Service and company's performance do not have a very high bar in my opinion.

I ask that special recognition be called out for the Woodfin team assembled for our HVAC solution. I was previously a customer of Gundlach's and happy, to a large extent, for many years. Daren, Anthony and James have made us truly loyal customers of Woodfin from now on.

Sincerely

Scott P.
Manakin Sabot, VA
March 20,2019

Mr. Robbie Lee:

My wife Deb and I want to give a shout out to Christina Burton for the outstanding job she did in helping us evaluate our home security needs and decide on which system to purchase. We were struck with her integrity, sincere customer focus and dedication to providing us with the best value for our money. She was pleasant, easy going, and took whatever time was necessary to work with us until we were fully satisfied. We are again impressed with the quality of employees Woodfin empowers to represent their excellent products. Ms. Burton is an asset to the Woodfin team.

Thanks,

Ches and Deb G.
Manakin Sabot, VA
March 20, 2019

Hello

This past week I have had Eric Parish working on my furnace, and I am writing this note to let Woodfin know how very pleased I was with his work. He was punctual, courteous and efficient, a real asset for your company. I would like to have him each time I need work done.

Betty C.
Richmond, VA
March 7, 2019