Last Updated: 06/22/2021
Woodfin – Your Home Team operates AskWoodfin.com, Woodfin’s Paw Points program and the Woodfin customer portal. We are the sole owner of all information gathered on these sites.
Woodfin collects a variety of non-personally identifying information as is regularly and routinely provided by web browsers and services, including but not limited to your IP address, cookie information, page(s) visited, browser type, referring site, and similar data. This information may be aggregated and used in reports that review website, account portal or mobile app traffic and user behavior or identify modifications that will enhance the visitor experience. These reports may be shared with staff, vendors, business partners or the public.
Woodfin does not collect personally identifiable information unless it has been provided voluntarily. This may include your name, address, phone number, account number, credit card or bank information, and purchase history, among other information which may be used to directly identify you. We do not sell or rent your personal information to third parties for financial gain in the ordinary course of doing business.
Your information may be utilized to secure your account information, provide products or services, fulfill orders, respond to requests, or provide additional services. By registering with our website, account portal or Paw Points program, submitting forms or otherwise providing your information to Woodfin, you authorize us to contact you regarding promotions, new products and services, company news, and other messaging. If you are a member of our e-mail mailing list, you have the option of "Unsubscribing" from our Mailing List at any time, thereby disabling any further such e-mail communication from being sent to you. Should you wish to be excluded from USPS mail communications, please submit your request in writing (see our contact information below) or via email (firstname.lastname@example.org)
PROTECTION OF YOUR INFORMATION
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. Please be aware that no method of transmission over the internet or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you. We may require a user name and password for you to access certain sections of the website; account portal or mobile app. Woodfin does not disclose that information to third parties. Your password is encrypted and Woodfin does not have access to it. As such, you are responsible for the security of your password. Automated mechanisms have been put into place to enable you to reset a lost or forgotten password, provided you are able to appropriately confirm your identity as the account holder.
THIRD PARTY WEBSITES
It is our intention that any website linked to from our domains upholds similar stringent privacy policies to protect your personal information, but we make no claim or warranty as to the safety and security of any website, business or digital platform not managed or owned by us.
LEGITIMATE BUSINESS PURPOSES
Woodfin may share your Personal Information with employees, contractors, subsidiaries and affiliated organizations in the course of legitimate business purposes in order to: fulfill requests or orders, provide customer service, or maintain the operations of the website, account portal or mobile app. Woodfin will disclose personal information in response to a subpoena, court order or government request, or as otherwise required by federal or state law; or if Woodfin believes in good faith that disclosure is reasonably necessary to protect the company, third parties, or the public at large.
REVIEW AND EDIT YOUR PERSONAL INFORMATION
You have the right to review a copy of the Personal Information collected by Woodfin and request that it be corrected or deleted. Please contact us as directed below to request a copy of your personal information.
We may be reached at:
Woodfin - Your Home Team
1823 N Hamilton Street
Richmond, VA, 23230