With Woodfin, Customer Safety is Our Priority
Woodfin abides by the industry's Certified Employee Training Program, meeting the training requirements developed by the Occupational Safety and Health Administration (OSHA) and the National Fire Protection Association, to assure you that we will only send the most qualified technicians to your home. Please review this list of things you can do yourself to enjoy years of safe, worry-free propane use.
Get a Carbon Monoxide (CO) detector. Contact Woodfin's Home Security division for a monitored carbon monoxide detector, for the highest level of protection.
Know the signs of CO poisoning: Symptoms include:
- Shortness of breath
If you suspect CO poisoning:
- Get everyone out of the house
- Call 911 or your fire department
- Open windows in the house
- Call Woodfin to check your CO levels
- Pilot Light: If your pilot light goes out or is difficult to light, it may be a sign of a safety issue. Do not try to fix it yourself - call us.
- General Repairs: Propane appliances should be installed, inspected, services, maintained and repaired only by qualified, trained service technicians. Do not try to work on them yourself. Improper service and installation may lead to fires or CO poisoning.
- Check the vents: Make sure flue gases can flow to the outdoors - clear vents of insect or bird nests, debris, leaves, or other blockages.
- Call to have older connectors inspected: Older appliance connectors may crack or break, causing a leak. If you have equipment that is more than 20 years old, call us to have the connectors inspected.
- Watch for flammable vapors: Store and use flammable liquids like gasoline and paint thinners outdoors and away from propane appliances, as the pilot light could ignite the vapors.
- Don't run out of gas: Make sure you're on automatic delivery from Woodfin, so you don't run out of propane. If a valve or gas line is left open, a leak could occur when the system is recharged with propane. Also - if you do run out, you must have a leak check performed before the gas can be turned back on.
If you smell gas:
Propane is treated to smell like rotten eggs - some people liken it to a skunk's spray. If you smell gas, follow these instructions:
- Immediately put out all smoking materials or other open flames.
- Do not operate lights, appliances, telephones or cell phones
- Leave the area immediately!
- Shut off the main gas supply on your propane tank, if it's safe to do so. (To close the valve, turn it to the right/clockwise)
- Report the leak from a neighbor's phone or another nearby building. Call Woodfin and the fire department.
- Do not return to the building until Woodfin's technicians or the fire department have told you it's safe to go back.
- Get your system checked! Woodfin will check your entire system to make sure it's leak free.
Get a propane detector: Sometimes, you may not be able to smell a propane leak. A propane gas detector will sound an alarm if they sense propane in the air.